When we talk about creating Web sites and online experiences, we talk about users. But there’s a debate simmering in the online and software communities about whom we as user experience professionals are really serving — and what we should call them.
As ubiquitous as they are, why do so many Web forms leave us frustrated with poor usability? Use these guidelines to reward users and meet your goals with your online forms.
A few weeks ago my favorite usability guru issued an Alertbox reminding communicators of the importance of always maintaining context when writing Web content:
Writing for the Web differs because various users might approach a given piece of content in different ways … In some of these scenarios, users see only a small portion of the [...]
The Wired article about Google’s new Web browser, Chrome, talks about how the software engineers essentially threw every preconceived idea about the Web browser toolbar out the window, and started from scratch. Tools such as the back button made the cut to be included in the toolbar; something like the bookmark bar is optional only [...]
