Tag Archive: crisis communications

British Airways: subtle and simple wins the race

British Airways won an award for a newspaper ad campaign it ran to promote the fact that Terminal 5 was no longer a complete and total nightmare, thank you very much.
Conceived and executed in 24 hours, the ad campaign features one short, frills-free statement: “Yesterday at T5 average time through security was 4.7 mins.”

“This campaign [...]

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