Category Archives: UX

Don’t call them users!

When we talk about creating Web sites and online experiences, we talk about users. But there’s a debate simmering in the online and software communities about whom we as user experience professionals are really serving — and what we should call them.

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Five ways to finesse your Web forms

As ubiquitous as they are, why do so many Web forms leave us frustrated with poor usability? Use these guidelines to reward users and meet your goals with your online forms.

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The Right Way to Wireframe: reflection on a hands-on workshop

What happens when a verbal thinker and independent creative has to work visually and collaboratively, racing against the clock? Read about my experience with this popular UX workshop.

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